Customer satisfaction is our top priority, and I am deeply sorry that our service did not meet your expectations. We take immense pride in the craftsmanship and attention to detail that goes into each one of our blankets. We will work hard to be more clear in the future. Our intention has never been to mislead anyone, and we genuinely your feedback regarding this. However, we do not advertise that our blankets are manufactured in Scandinavia. I understand the importance of clarity, and I'd like to clarify that our "Reversible Scandinavian Bird Throw Blanket" is designed with inspiration from Scandinavian aesthetics. I'd like to apologise for any confusion caused around the product that you purchased. We value all reviews and opinions as they help us improve our products and services. Hi Graeme, Thank you for taking the time to share your feedback with us. Thank you for bringing each of your concerns to our attention. Once again, I do apologise for any inconvenience caused by this experience. Please contact our customer email team at and I'll be more than happy to process a 100% refund for you. In an attempt to try to make this whole thing right, I'd like to offer you a full refund on your purchase. We take product quality seriously, and your feedback will help us improve in this regard. We strive to provide high-quality products, and it's disappointing to hear that the fabric and colours didn't meet your standards. Regarding the quality of the blanket, I do apologise that this didn't exactly meet your expectations. We sell our blankets at different prices depending on the time of year and we always price it in a way that provides the best value to our customers. Firstly, I assure you that our discounted prices are indeed genuine. I'm truly sorry to hear about your recent experience with us. We genuinely appreciate your input, as it helps us improve our products and services. Hi Joey, Thank you for taking the time to share your feedback with us. I have just also sent you an email regarding this issue in case you want to ask any questions or have any other concerns. Once again, I apologise for any confusion and inconvenience you have experienced, and I appreciate your patience and understanding in this matter. Our returns process is pretty good and we would have been more than happy to process a return for you. I'm sorry to hear that the standard of these display pieces were not up to scratch for you. I notice that you didn't actually order a Throw Blanket from us but a set of 2 Abstract Cat Decor Display Pieces. I want to clarify that when we refer to our Throw Blanket as 'Reversible Scandinavian Bird Throw Blanket' (or something similar), we are highlighting the Scandinavian-inspired design of the throw blanket, not its place of origin. Your feedback is essential to us, and I'd like to address your concerns. Hi Terence, Firstly, I want to apologise for any confusion or inconvenience you may have experienced with your recent order.
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